Privacy Policy

At U Lesa Retreat (“we”, “our”, or “us”), protecting your personal information is a priority. This Privacy Policy explains how we collect, use, and handle your personal data when you interact with our website [www.ulesaretreat.vn] (the “Site”).

By using our Site, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: such as your name, phone number, email address, and booking details when you make a reservation or contact us.

• Device and Usage Information: including IP address, browser type, device type, and the pages you visit on our Site.

• Cookies: small data files stored on your device that help us improve your browsing experience.

2. How We Use Your Information

We use your information to:

• Process and confirm bookings

• Provide customer service and respond to your inquiries

• Improve the performance and content of our website

• Send you updates, offers, or event news (if you agree to receive them)

• Fulfill legal or regulatory obligations when required

3. Sharing of Information

We do not sell your personal information.

We may share your data only with:

• Service providers who support our operations (e.g., booking platforms, payment processors, email delivery tools)

• Government agencies or law enforcement if required by law or regulation

All third parties are required to protect your information and use it only as instructed.

4. Your Rights

You can:

• Request access to the personal data we hold about you

• Ask us to correct or delete your information

• Withdraw your consent at any time for non-essential uses like marketing

To exercise any of these rights, please contact us at: [email protected]

5. Cookies

We use cookies to understand how visitors interact with our website. You can manage or disable cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, please understand that no internet transmission is completely secure.

7. Third-Party Links

Our Site may include links to other websites we do not control. We are not responsible for the privacy practices of those sites.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to us:

U Lesa Retreat
Lam Truong area, Minh Phu commune, Soc Son, Hanoi, Vietnam
📧 Email: [email protected]
📞 Phone: 098 933 1234
🌐 Website: www.ulesaretreat.vn

© 2025 U Lesa Retreat